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How Long Is An "Outage"?

As I've mentioned, I have a T-Mobile Color Sidekick. While I've had it for over a year, I've just recently got in the hang of how to use it properly and am loving it.

Imagine my displeasure when I found it stopped connecting to its network late Sunday. I assumed it was something I had broken, until I received this text message this morning:

Free T-Mobile Msg: We apologize for the service interruption. Voice calls and text messages are still functional. We're working urgently to restore full service

What a useless text message. I don't use my Sidekick as a phone, I think it looks stupid and I already have a contract with Verizon. Plus, the Sidekick is a tad bulky to bring out.

Apparently the outage was supposed to end today, but that isn't the case for me.

When something stops working for three days, it isn't an outage anymore. It's a failure. And I'm certainly not the only one that feels that way.

Posted in Business, Technology on March 09, 2005, 03:59 PM | Permalink

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