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Dell Hell, Indeed
Jeff Jarvis isn't the only one that has been unhappy with Dell recently.
For as long as I've been dealing with the technology needs of myself and my clients, I've recommended Dell. In the past 14 days alone, I've spent thousands of dollars at Dell ordering new computers for clients.
So, obviously I was upset when I got a lemon yesterday. I'll save you from the technical details, but the machine just simply didn't work. From out of the box, Windows crashed with every opportunity. I called them and after 1.5 hours on the phone, "Sam" determined that the problem was... a defective Dell Resource CD?
I don't think so. Later they said it was the hard drive. Then they weren't really sure. They also apparently have no way to tell the time in America from India: they asked me what time it was at least six times.
Almost 5 hours of being on the phone, hours of hold time, 2 techs and a manager later, I convinced them to ship me a completely new system. But the experience was far from pleasant.
Buyer beware, indeed.
Posted in on January 06, 2006, 07:17 PM | Permalink
