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The Dell Outlet: Lemons for Sale!

Click to see the full size screenshot.

I recently documented the problems I had with a client's Dell refurbished computer. Up until now, I've been a big supporter of the Dell Outlet. No longer -- apparently, they don't fix machines that are sent back because they are faulty!

As this screenshot shows, I wasn't the first person to have major problems with Dell Service Tag 7PN0581. The previous owner had almost a dozen support calls with problems that seemed to focus on a blue screen error (the support history "detail" doesn't tell me much). They had so many problems that they ended sending the computer back. Just like I did.

Why wasn't this system fully tested? Even minimal testing would have discovered the serious problems this computer had.

· Previously: Dell Hell, Indeed [ScottKidder.com]

Posted in Business, Technology, dell, rants on January 13, 2006, 04:08 PM | Permalink

Comments

Posted by: Jonathan Love at January 16, 2006 12:17 PM

Posted by: Scott Kidder at January 26, 2006 12:16 PM

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